Since subscribing to the Premier in 2017, Van Horn has had to use her device several times. Once was in early March, when the coronavirus pandemic was beginning to escalate. She used pocketMD telehealth to connect with a licensed physician after experiencing chest pain, chills and sweats.
“I wasn’t sure what to think of the chest pain because coronavirus has that as one of the symptoms. So, I talked to pocketMD first and (the doctor) said, ‘I think you should always go to the emergency room when you have chest pain,’” she said.
The physician on the line spoke with Van Horn in-depth about her symptoms and instructed her to visit a hospital.
“They did check me for coronavirus and I did not have it,” she said. “They did a thorough workup of my chest pain and tested me for other viruses as well. I think because of (pocketMD), I ended up having better care because (the doctor) advised I go to the actual hospital, not an urgent care. They admitted me for tests and did a thorough job. And so now I feel much more confident that I don’t have anything wrong with my heart, and no coronavirus.”